Order Issues
We understand that circumstances may change, and you may need to modify or cancel your order before shipment. We allow order exchanges and cancellation within a 24-hour window from the time of order placement.
To Cancel Order
To initiate the cancellation process, kindly send an email to cuzoluve@gmail.com within 24 hours of placing your order. If your cancellation request is accepted, you can expect to receive a full refund within 3-5 days.
It's important to note that we may be unable to accommodate cancellation requests beyond the initial 24-hour period. Once we have start processing your order, cancellation may no longer be possible.
To Change Order
To change your order details, kindly send an email to cuzoluve@gmail.com within 24 hours of placing your order.
We strive to respond to your requests within 24 hours. In the event that your email is inadvertently missed, Cuzoluve will take full responsibility. Your satisfaction is our priority, and we are here to assist you in any way we can.